A quick study guide to the latest Dynamics for Customer Service exams_
A quick study guide to the latest Dynamics for Customer and Field Service exams
When configuration isn’t always your friend
e.g. close a Case if it has been in “Resolved” for 15 days
Using a single entity for hierarchical filtering
Using a Workflow to capture the date and time of a Status change
Everyone should know, but no one ever teaches it to you.
What the $#%@ is the terminal though?
Teaching is hard work.